MY MAN CHINNU

LOVING A MAN OF DIFFERENT BACKGROUND AND AFFILIATION IS GREAT CHALLENGE. IT WOULD BE A ROCKY AND THORNY ROAD TO JOURNEY, A UNION THAT NEEDS ENDURANCE AND FULL UNDERSTANDING. I HAVE REALIZED THAT I DO NOT NEED SOMEONE OF THE SAME CULTURAL AND RELIGIOUS PRACTICES. I DO NOT NEED A MATURE, FINANCIALLY AND ECONOMICALLY STABLE LIFE MATE EITHER. WHAT I NEED IS AN EXCEPTIONAL MAN TO LOVE AND WILL LOVE ME BACK, WHO LOVE ME UNCONDITIONALLY. WHO ACCEPT ME OF WHO I AM AND WHAT I AM.

WHAT IS CALL CENTER AGENT????

A call center agent is the person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues. Other names for a call center agent include customer service representative (CSR), telephone sales or service representative (TSR), attendant, associate, operator, account executive or team member.

MORE CHAPTERS ON HOW TO SPEAK AND WRITE ENGLISH CORRECTLY...

..FOURTEEN (14) CHAPTERS ARE COMING ....SO ..YOU GUYS WHO DREAMED TO BE A GOOD CALL CENTER AGENT U MUST SEE THIS.....BE THE BEST AMONG THE REST....BE SMART...

Sunday, May 25, 2008

>>ARE YOU IN CRISIS?

Stressed, apathetic, and unhappy with your job? You may be having a mid-career crisis. They say a midlife crisis, a major career dilemma, is common and experienced by practically every working individual. For some people, excessive work, poor pay, and lack of motivation and challenge are the root causes. But whatever the cause, the ultimate key to surviving this stage is embracing it and taking it as a sign that you need to make changes.

It may be easier said than done, especially if you've been stuck in your company for a long time and have no other job experience, but it's never too late. Don't be afraid to get out of your comfort zone. As cliched as it may sound, many of us delay our plans because we are afraid to leave the life and career that we have gotten accustomed to, not realizing the (greater) opportunities that are waiting for us.

More often than not, we discourage ourselves by entertaining thoughts like "What if i don't get a job right away?" or "What if I make the wrong decision?" This kind of thinking will jst keep you stuck where you are. Leaving your job is never an easy decision to make, but if you stay and still find yourself constantly bogged down in a negative space over your job, you will just end up working inefficiently. Thus, it is better to move on.

Then again, decide after you've thouroughly assessed yourself. Spur-of-the-moment decisions might just make situations worse, so better lay down your plans and options. write down your favorite activities, things you're interested in, and things that you're good at (skills). It's best to look for a career that will enable you to exercise your talent, and most of all, a job you will enjoy. Don't forget to include your short-and long-term goals and select a career that will allow you to meet these dreams. You may also consider taking a master's degree, as this will significantly enhance your qualifications if you plan to look for a better and a higher-paying job.

Then again, you can always take a second degree or short cerificate courses if you want to shift to a totally different career and want to learn new things/skills. On the other hand, those who weren't able to finish college might consider finishing school to expand their knowledge. Besides, no one is too old to go back to school (or to change careers). You may either take online courses (long-distance education)or attend the conventional classroom type of school and foster new relationships. So go ahead and make a change. You will never know that opportunities are waiting for you unless you take this big step (which is to leave your current job and get out of your comfort zone

Tuesday, May 20, 2008

>>JOB OPENING-PHILIPPINE AREA ONLY

OPENINGS IN ALABANG:
With Sales Accounts offering up to P30.ooo monthly sales Incentive

>Customer Service Associates
> Please email resumes to
zelyn.p.ramos@convergys.com


OPENININGS IN CEBU:
>Customer Service Associates (Voice, Chat & Email Support)
>Technical Customer Service Associates
>Tteam Leaders (with 1 year experience)
>Recruitment Coordinator
>Recruitment Associate
>Administrative Assistant>Employee Relations Associate


OPENINGS IN COMMONWEALTH:
>Inbound Customer Service Associates - Satellite TV Account
>Inbound Customer Service Associates-Automotive Account
>Technical Customer Service Associates-Full Time
>Technical Customer Service Associate-Part Time
* To those interested with the said positions, please personally visit the site to
experience immediate processing

>Operations Manager-Technical Account
>Reports analyst for WorkForce Specialist-Automotive Account
*Please email resumes to
rachel.ramirez@convergys.com

OPENINGS IN MAKATI:
>Sr. Accountant
>Sourcing Coordinator

OPENINGS IN ORTIGAS:
>Outbound Customer Service Associates
>Technial Customer Service Associates
>Financial and Sales Customer Service Associates
>Korean Speaking Customer Service Associates
>Sourching Associate
>Sourching Coordinator
>Data Network Engineer
* Please email resumes to
jose.marie.r.mesina@convergys.com

OPENINGS IN U BELT
>Our office at the U-Belt is, likewise, accepting applications for all Convergys sites


APPLICANTS WITH THE FOLLOWING WILL HAVE AN ADVANTAGE:
>NBI Clearance
>Certified true copy Transcript of Records
>SSS# (Photocopy of E1 form or Digitized ID)
>Clearance from previous employer
(if applicable)
>Philhealth# (if applicable)

CATCH US ON THESE DATES FOR
OUR JOB FAIRS/CAMPUS EVENTS

May 23-24-Employment Fair, SM Megamall
May 24-job fair, Lucena, Bulwagang Kalilayan, Quezon Avenue Extension, Lucena City
May 29-30-Centro Pacita JobFair, 3pm-6pm
May 30-31-2nd Jobs fair at Gateway, Araneta Center, Cubao
June19-21-6th metro Job Fair, SM Megatrade hall 1, SM Meagamall

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NOW HIRING
CALL CENTER PROFESSIONALS

PARANAQUE
>Customer Service Representative
>Mission Contro Analyst
Visit 2F Santana Grove (beside Shopwise)
Dr. A. Santos Ave., Sucat, Paranaque
Monday-Friday 9AM-7PM/Saturday 8AM-5PM
Hotline: (02)828-6855

EDSA-ORTIGAS
>Bilingual Representative (Cantonese & Mandarin)
>Customer service Representative
>Technical Support Representative
>Training Manager (Financial Account)
>Workforce Management Supervisor
Visit -Level 3 MS303 Edsa Central Pavilion, Mandaluyong City
Monday-Friday 7AM-9PM/Saturday-Sunday 8AM-5PM
Hotline-(02) 637-7111 local 301 & 302

*Bring an updated resume with 1x1 photo,NBI or Police clearance
SSS number and TIN to apply

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HIRING:

CUSTOMER SERVICE REPRESENTATIVE
>Bachelor's degree in any field with at least 3 months experience
in a call center (inbound or outbound)
>Fresh graduates of any business related course
>For undergraduates, completed at 2 yeas of college with at least 3 months
experience in a call center
>Excellent command of English
>Strong customer sevice orientation
>Strong PC keyboard and intern skills, with the ability to
simultaneuoslly navigate through system

Start Dates:
JUNE 10, JUNE 12, JUNE 19, JUNE 26

CSR applicants are encouraged to visit our Recruitment Hub
for immediate proccessing.

AVAILABEL POSITIONS FOR NON-AGNTS:

SUPPORT GROUP
>Facilities Manager
>Employee Services Specialist
>Junior Finance Specialist
>Organizational Development Specialist
>Employee Services Associate

For Non-Agent applicants email your resume to
recruit-nonCSR@247customer.com

TECHNICAL SERVICE REPRESENTATIVES

>Bachelor's Degree in any field with at least 3 months
techical call center experience
>Fresh Graduates from IT-related ro techincal courses
>For undergraduates, completed at least 2 years of college with at least 3 months
technical call center experience
>Experience in DSL is preferred
>Ability to handle cusomers with care
>Strong PC, keyboard and Internet skills, with the ability to
simultaneously navigate through systems

Start Dates:
JUNE 4, JUNE 11, JUNE 18, JUNE 25

TSR applicants are encouraged to visit our recruitment Hub
for immediate processing

AVAILABLE POSITIONS FOR NON-AGENTS:

OPERATIONS SUPPORT GROUP
Team Leader Senior information Technology Manager
Human Resources Officer
Employee Services Officer
TRAINING & QUALITY Date and Network Specialist
Quality Assurance Advisor Real Time Analyst

For Non-Agent applicants, email your resume to
recruit-nonCSR@247customer.com


Visit us from Mondays to Fridays, from 7:30am to &:30pm,
and Saturdays from 10:30am to 5:00pm
at the Ground Floor, MJ Plaza, 106 Valero St., Salcedo Village, Makati City
contact us through our hotline 0915-7215977


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HIRING:

>CALL CENTER AGENTS

Qualifications
Excellent Spoken English
Female, 21-35 years old
Preferably College Graduate
Confident, outgoing personality
Highly self motivated, a team player
Experience will be a difinite advantage


OUR OFFER
PHP 13,000-PHP 18.00
Generous bounuses for results
Opportunity for work advancement
Wage increase upon regularization
HMO card, annual company outing
Full training, excellent working condition


Send resume to....vtecmails@gmail.com

Fresh graduates are welcome to apply

Saturday, May 17, 2008

>>THE TEN (10) TOUGHEST INTERVIEW QUESTIONS ESPECIALLY IN APPLY FOR A JOB..

Do you find it hard to answer the questions asked during job interviews?? To better prepare yourself, here's a list of "KILLER" questions that employers ask...

1. TELL ME ABOUT YOURSELF.
Since this is often the opening question in an interview, be extra careful that you don't run
off at the mouth. Cover four topics: early years, education, work history, and recent career
experience. Emphasize this last subject.

2. WHAT DO YOU KNOW ABOUT OUR ORGANIZTION?
You should be able to discuss products or services, revenues, reputation, goals, problems,
management style, people, history, and
philosophy. But don't act as if you know everything.
Make it clear that you wish to learn more.

3. WHY DO YOU WANT TO WORK FOR US?
A good answer comes from having done your homework so that you can speak in terms of the
company's needs. Learn enough about the company to avoid approaching places where you
wouldn't be able -or wouldn't want - to function.

4. WHAT CAN YOU DO FOR US THAT SOME ELSE CAN'T?
Here, you have every right to toot your own horn and be a bit egotistical. Say that your skills
and interests, combined with this history of getting results, make you valuable

5. WHAT DO YOU FIND MOST ATTRACTIVE ABOUT THIS POSITION? WHAT SEEMS
LEAST ATTRACTIVE ABOUT IT?
List three or four attractive factors of the job, and mention a single, minor unattractive item.

6. WHY SHOULD WE HIRE YOU?
Create your answer by thinking in terms of your ability, your experience, and your energy.

7. WHAT DO YOU LOOK FOR IN A JOB?
Make your answer oriented toward opportunity rather than peronal security

8. PLEASE GIVE YOUR DEFINITION OF THE POSITION FOR WHICH YOU ARE BEING
INTERVIEWED
.
Keep your answer brief and task-oriented. Think in terms of responsibilities and
accountability. Make sure that you really do understand what the position involves before you
attempt an answer. If you are not certain, ask the interviewer

9. HOW LONG WOULD IT TAKE YOU TO MAKE A MEANINGFUL CONTRIBUTION TO
OUR FIRM?
Be realistic. Say that, while you would expect to meet pressing demands on the first day,
it might take six months to a year before you could expect to know the organization and
its needs well enough to make a major contribution.

10. HOW LONG WOULD YOU STAY WITH US?
Say that you are interested in a career with the organizaion, but admit that you would have
to continue to feel challenged to remain with any organization. Think in terms of, "As long as
we both feel achievement-oriented

>>TEN TIPS FOR CAREER ADVANCEMENT......

Many career experts agree that the best time to look for a new job is while you're still comfortably in your old one. If you're starting to feel unchallenged in your present position, you may be ready for a promotion to the next level. If there aren't many career advancement opportunities where you work, the best next job may be waiting for you elsewhere.

Nowadays, it's up to you to take control of your professsional future and make sure you are progressing wisely down the right path. Here are 10 proven strategies to help you get started...

1.Talk to your boss..Sit down and have a direct but respectful conversation with your boss about your future in the company. Stress that you want your job performance to meet the company's goals. Share your own career goals with him or her. Your boss will respect this display of confidence and maturity.

2. Ask for more..Volunteering to help out other departments or teams-or simply asking for more responsibilities-increases your value within the organization. Asking for additional work shows an interst and desire to help your department and company to succeed. It also puts a spotlight on your value to the business.

3. Volunteer for boards..If you have your career sights set on something beyond what you are doing in your present position, seek out opportunities to volunteer or serve on advisory boards, where you can build a reputation as someone who is passionate and dedicated to your particular industry.

4. Sharpen your people skills..Having strong interpersonal skills plays a crucial role in gaining the respect of your boss and coworkers, as well as attracting the notice of outside influencers who might open new doors of opportunity for you. Be friendly, outgoing, and personable. Listen carefully to people, and practice being a clear, effective communicator.

5.Be innovative..Never be afraid to think outside of the box and put your business acumen to work. Stay on the lookout for creative solutions to problems that will make you-and your boss-look good.

6.Find mentor.. Develop mentoring relationships, either inside or outside the company. Recent studies have shown that four out of five promotions are influenced y a mentor higher up in the company. Mentors are also great sources of information and career guidance.

7. Sell yourself..Learn the fine art of self-promotion. If you have had major accomplishments or created successful programs, make sure people know about it espcially those in influential positions who can help you advance professionally. Let it be known that you are seeking a promotion or the next step up in your career.

8.Keep learning..A proven way to advance in your career is to be continually acquiring new knowledge. Stay on top of trends or developments in your field and make sure that your current resume reflects the needed skills.

9.Network..Strengthen your personal network by joining professioanl organizations, attending industry confrences, and even volunteering. The more people who are aware of your strengths and abilities, the better your chances of hearing about any new opportunities that might arise.

10.Build your reputation..In business, your reputation is most valuable thing you own. Be known for being dependable, professional, and cooperative. Act and look the part by dressing professionally. Make a name for yourself by attending conferences, delivering speeches, or writing articles.

Tuesday, May 13, 2008

>>FLOWERS....


>>BUILDING CULTURE AND TEAMS

In the research study, when agents talked about "culture", they described their relationships with co-workers in the call center, and whether the overall environment fostered a sense of family and mutual caring. However, when managers discussed culture, they talked mostly about contests and prizes.

This distinction has actually been studied in psychology. It's called "autobiographical memory." What this means is that, as human beings, we have a stronger memory for the feelings of a particular event, more so than for the facts and details of the event. True to this theory, it mattered less to agents what a specific contest was or what kinds of prizes were offered; what mattered to them was the fun and sense of belonging they experienced with their co-workers and supervisors during the event, and how they felt about the process after it was over.

What agents were also clear about is that being part of a team helps them work harder with their team members toward a mutual goal. This concept is fundamentally different from performing or competing solely as individuals, which generally fosters a sense of competitiveness, as well as a reluctance to assist their co-workers.

Call center managers and supervisors who encourage their agents' participation and involvement in various company and extra-curricular activities (such as team competitions, volunteer events in the community, etc.) inspire attitudes of mutual caring and responsibility among their agents.