A professional calling agent is a more highly trained type of telemarketer who specializes in more advanced types of customer service calls, such as charity fundraising, warm leads, follow-up calls and call center collections. As a professional calling agent, you should already have a proven track record in closing sales and getting results in a call center or customer service environment.
Things You’ll Need:
Tape recorder
Phone line
Telemarketing experience
Foreign language skills
Phone equipment
Become a Professional Calling Agent
Step1 Spend at least 1 year working in a call center or customer service environment as a telemarketer. Most call centers are looking for people who already have had success in an entry-level telemarketing position and are looking for bigger challenges.
Step2 Be prepared to be flexible with your potential work schedule. Most call centers are staffed from early morning until late evening, 6 days per week. You may be asked to work a different shift every day, or longer shifts within a single day, according to the needs of the call center.
Step3 Take the time to develop your phone manner. Use a tape recorder to work on your "phone voice," making sure that your tone is pleasant and that you are not speaking too quickly. Be aware that you will probably receive a lot of coaching at the call center to improve these attributes as well.
Step4 Become bilingual, especially in Spanish. There is a great need for bilingual professional calling agents. You may be able to negotiate to receive higher compensation for this skill.
Step5 Explore the possibility of being a remote agent, which allows you to work from home. You may be required to provide your own equipment; however, such as a basic-rate ISDN phone line to connect you with the main call center, and phone equipment, including a special headset.
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